Cancellations – and relevant refunds – are processed based on the terms mentioned in point 5. No shows or delays making it impossible for you to join the tour when it starts are events regarded as c), i.e. as a cancellation within 48 hours before the event and therefore no refund is provided.
Should you be late you may try and contact the tour leader phone number specified in the purchase confirmation email in order to check if it is still possible to join the group. However, depending on the tour organization, this might not be possible. We do recommend being on time as the tours will start at the scheduled time.