05. Can I cancel a tour I purchased? How can I do it?

Posted by on Nov 5, 2011 in | Comments Off

To cancel your tour request please send an email to foodtours@tavoleromane.it and specify:
- the number and names of registered participants for whom you want to request cancellation;
- name of the tour purchased, date of purchase and planned event date;
- service code;
- amount paid.
We will process your request within two working days. You can consider the tour cancelled only if you receive a confirmation email from us. Should you not receive such email please contact us again at the same email address.

Please be informed that if you send a cancellation request:
a) within 10 days before the planned tour date or earlier we will refund the whole amount paid;
b) after 10 days and in any case 2 days before the planned tour date, we will refund 50% of the amount paid;
c) within 48 hours before the planned tour date no refund will be provided.

The lead refund times for a) and b) will be those provided for by PayPal at the latest.

In any case please inform us as soon as possible about any problem you might have in taking part in a tour.
We will do our utmost to grant refunds exceeding the abovementioned ones, but we cannot guarantee this since organizing a tour implies financial investments and planning. Thanks for your understanding.

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